There can be two reasons for this error message: |
1. The number in brackets is not different from your dongle number
In this case you have typed the wrong serial number or installed the wrong software.
That means you have installed CoCut Standard, for example, although you have a product number for CoCut Professional.
You can find the correct number in your manual or on your invoice.
2. The number in brackets is different from your dongle number.
If you are using a dongle for the parallel port, first of all delete all the printer drivers connected to the LPT port and remove any devices plugged in behind the dongle.
If the error persists after the drivers have been deleted, test the dongle on another computer.
If the error occurs on the other computer as well, your dongle has been overwritten and needs replacing. Contact your dealer about this.